About Pets at Home
At Pets at Home, we’re more than just a pet care business—we’re a passionate community of animal lovers dedicated to helping pets and their owners lead happier, healthier lives. From trusted advice to expert grooming, vet care, and pet products, we’re here to provide everything pets and their people need.
Our store teams play a vital role in delivering friendly, knowledgeable service that keeps our customers coming back. If you’re enthusiastic about pets, love helping people, and enjoy a fast-paced retail environment, this could be the perfect place to start or grow your career.
Role Overview
As a Store Colleague, you’ll be at the heart of the customer experience—offering helpful advice, maintaining high standards in pet care, and supporting daily operations to keep the store running smoothly. This is a rewarding role for someone passionate about animals and who thrives in a customer-facing, team-focused environment.
You’ll need to be available to work at least four days per week, including a Friday and one weekend day, with shift times between 7:00am and 8:30pm.
Key Responsibilities as Store Colleague
- Deliver exceptional, friendly customer service at all times
- Build relationships with customers and help them find the best care and products for their pets
- Maintain high standards of animal welfare, cleanliness, and in-store presentation
- Operate tills, handle cash, and process transactions efficiently
- Support daily store operations including stock replenishment and displays
- Follow all company policies and safety guidelines, especially in animal care
- Contribute to team targets and promote special offers where relevant
- Help maintain a positive, inclusive team atmosphere
Skills & Experience Required
- Excellent customer service and interpersonal skills
- Confident communicator with a friendly and helpful attitude
- Ability to solve problems and respond to customer needs quickly
- Enthusiastic, reliable, and eager to learn
- Comfortable working in a fast-paced retail environment
- Team player who supports colleagues and works collaboratively
- Flexible and adaptable to meet changing store demands
Shift Pattern & Pay
- Flexible shifts between 7:00am–8:30pm
- Minimum 4 days per week (must include Friday + one weekend day)
- Competitive pay (details discussed during interview)
Perks & Benefits
- Attractive hourly pay
- 20% in-store colleague discount
- Paid holidays plus additional leave for birthdays and special occasions
- Discretionary annual bonus scheme
- Access to exclusive partner discounts and benefits
- Opportunities for charity work in your community
- Career progression and ongoing training
- Inclusive, pet-loving team environment
Join Pets at Home Today
This is more than just a job—it’s a chance to be part of a pet-loving team that truly makes a difference. Whether you’re starting out in retail or looking to grow your career with a company that shares your passion, we’d love to hear from you.
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