Shift Station Managers at Network Rail High Speed Job in UK

About Network Rail High Speed

Network Rail High Speed (NRHS) operates the UK’s only international high-speed railway, connecting people, places, and possibilities across London St Pancras International, Stratford International, and Ebbsfleet International. Each year, millions of passengers travel through these landmark stations, supported by a team committed to delivering a safe, reliable, and world-class service.

Role Overview

NRHS is seeking three Shift Station Managers (1 permanent and 2 fixed-term/secondment contracts) based at Stratford International, London.
This is an opportunity to take on a leadership role within one of the UK’s most dynamic transport hubs. Shift Station Managers play a vital part in keeping stations running smoothly, ensuring passenger safety, coordinating responses to incidents, and leading frontline teams to deliver an exceptional travel experience.

The positions include:

• 1 x Permanent Post
• 1 x 12-month FTC/Secondment
• 1 x 6-month FTC/Secondment (with potential for extension or permanency)

Key Responsibilities as a Shift Station Manager

• Lead and support station teams, promoting a culture of accountability, respect, and high performance
• Act as the primary point of contact during incidents and emergencies, ensuring safety and effective communication at all times
• Build strong relationships with train operators, contractors, and retail partners to deliver a seamless passenger experience
• Ensure compliance with safety, environmental, and accessibility standards, addressing risks proactively
• Drive improvements in station performance, passenger service, and operational efficiency

Skills & Experience Required

• Experience leading and developing teams in a fast-paced, customer-facing environment
• Strong decision-making skills, able to remain calm and effective under pressure
• Excellent organisational and problem-solving abilities
• Passion for customer service and people leadership
• Willingness to complete safety and incident management training
• Commitment to equity, inclusion, and professional development
• Experience in safety management, incident response, or accident investigation
• Commercial awareness, including budget or contract management
• Confidence with IT systems, reporting, and data analysis
• Knowledge of rail operations or transport infrastructure

Pay & Contract

• Salary: £43,588 per annum
• Contract: 1 Permanent, 1 x 12-month FTC, 1 x 6-month FTC (potential to extend)
• Location: Stratford International, with travel required along the High Speed line
• Closing Date: 27th August 2025 (late applications will not be accepted)

Perks & Benefits

• 28 days annual leave plus bank holidays
• Bonus scheme and excellent pension options
• 75% subsidy on rail season tickets (including London Underground)
• 75% off leisure rail travel for employee and family
• “My benefits” online shopping discounts
• Paid volunteering leave (5 days)
• Two weeks’ paid reserve leave for armed forces community
• Training, development, and career progression opportunities
• Employee assistance programme and wellbeing support

Diversity & Inclusion

NRHS is proud to be a Disability Confident Leader and is committed to fostering diversity, equity, and inclusion. Applications are encouraged from people of all backgrounds, including women, ethnic minorities, LGBTQIA+ individuals, people with disabilities, veterans, and those returning to work after career breaks. Reasonable adjustments are available during the recruitment process.

Important Information

• All applicants must undergo security vetting clearance, requiring a full 3-year UK address history with no gaps.
• Successful candidates will need to pass a drugs and alcohol test. A positive result will lead to withdrawal of the job offer and a five-year suspension from applying for safety-critical roles within Network Rail.

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