About
Mitie
Mitie is a leading provider of integrated facilities management and security services across the UK. Known for professionalism, innovation, and operational excellence, Mitie delivers tailored solutions that ensure safety, compliance, and outstanding service for clients across a variety of sectors.
Role Overview
Mitie is seeking a Security Team Manager to lead and develop a high-performing security team. The role involves managing security officers, front-of-house operatives, and subcontractors to deliver exceptional service, ensure compliance with health and safety standards, and drive continuous improvement.
This position is ideal for someone with strong leadership skills, a proactive mindset, and the ability to balance operational management with a focus on customer service excellence.
Key Responsibilities as Security Team Manager
- Lead, coach, and develop a security team, promoting a culture of excellence and accountability
- Act as the primary point of contact for the team, providing guidance, support, and performance feedback
- Ensure service delivery aligns with SLAs and KPIs, and address issues efficiently
- Promote a professional, client-focused environment, resolving problems with practical solutions
- Conduct regular team meetings to communicate strategy, share best practices, and motivate staff
- Ensure all team members complete Mitie induction and training programs
- Uphold all company policies, procedures, and health & safety standards
- Attend client and internal meetings as an ambassador for Mitie
- Drive adoption of new systems, processes, and ways of working
- Support HR in addressing employee issues in accordance with company policy
- Monitor and maintain compliance with information security protocols
Skills & Experience Required
- Proven leadership and management experience within security or facilities services
- Strong communication and interpersonal skills
- Excellent customer service focus, with the ability to resolve client issues proactively
- Knowledge of health, safety, and quality management systems
- Ability to represent the company professionally in meetings and on-site
- Commitment to coaching and developing teams
- Strong decision-making skills and a strategic mindset
Shift Pattern & Pay
- Full-time, location based on client sites across the UK
- Flexible hours in line with operational requirements
Perks & Benefits
- Opportunities for career development and internal progression
- Comprehensive training and continuous professional development
- Inclusive, supportive, and professional team environment
- Exposure to a variety of clients and sectors, enhancing professional experience
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