Security Operations Manager job at Wales Millennium Centre in UK

About the Organisation

Wales Millennium Centre is the national home for the arts in Wales, renowned for world-class touring productions, original creative works, and inspiring learning opportunities. From musicals and dance to comedy, cabaret, and festivals, the Centre is a hub of creativity and a landmark venue that brings culture to life while nurturing emerging talent.

Role Overview

The Centre is seeking a Security Operations Manager to lead and oversee all aspects of security operations. This pivotal role ensures a safe, secure, and compliant environment across the venue for staff, visitors, audiences, and partners. The successful candidate will manage both an in-house security team and external contracts, while playing a key part in delivering high-profile events at one of the UK’s most iconic cultural landmarks.

This role is ideal for an experienced leader with strong organisational skills and a proven background in security operations.

• Lead and manage a team of 12 contracted security staff and outsourced providers on a 24/7 rota
• Ensure compliance with all security legislation, licensing requirements, and SIA standards
• Oversee security rosters, training programmes, and administrative duties for the team
• Act as the responsible person on-site, ensuring seamless security across all events
• Take responsibility for the introduction and implementation of Martyn’s Law (2025)
• Cover security shifts where required and act as the first point of contact for the team
• Deliver proactive, high-standard security services for all events and activities

Skills & Experience Required

• Proven leadership and management experience within security operations
• Strong knowledge of compliance, licensing, and industry regulations
• Ability to train, motivate, and develop security staff to high professional standards
• Excellent organisational skills, with attention to detail and the ability to plan ahead
• Flexible and proactive, able to adapt to fast-paced, high-profile event environments
• Eligible to pass a DBS check before starting employment
• Salary: £30,610–£33,919 per year
• Hours: 35 hours per week
• Contract: Permanent annualised hours
• Location: On-site (Cardiff, Wales)
• Closing date: 18 September 2025
• Interviews: Week commencing 29 September 2025

Perks & Benefits

• 33 days annual leave including bank holidays (pro rata for part-time) with the option to buy or sell up to 5 days
• Enhanced pension scheme
• Enhanced family leave policies (maternity, paternity, adoption, and shared parental leave)
• Health cash plan for dental, optical, and complimentary treatments (e.g., chiropractic, osteopathy, acupuncture)
• Medical assistance membership with remote GP, counselling, and physiotherapy access
• Employee assistance programme for legal, financial, and family support
• Life assurance at 4x annual salary
• Free Welsh language lessons
• Opportunity to apply for show tickets
• Access to employee-led social and EDI groups (CLWB & NEWID)
• Parking available for £5 per day on working and non-working days

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