Security Officer at Metropolitan Gaming Job in UK

About Metropolitan Gaming

Metropolitan Gaming Group is a multi-channel gaming and leisure brand for people who live city life to the full. With ten destinations across the UK and Egypt—including the iconic Empire Casino in Leicester Square and the luxury Metropolitan Mayfair—the brand is dedicated to creating exceptional experiences, whether online or in-venue. Known for style, energy, and excellence, Metropolitan Gaming is a “Why Not?” brand: always forward-thinking, guest-focused, and committed to keeping people safe while delivering world-class entertainment.

Role Overview

As a Security Officer, the successful candidate will play a vital role in ensuring the safety of guests, colleagues, and venues. From welcoming visitors and carrying out age-verification checks, to conducting patrols and supporting emergency procedures, this role requires professionalism, vigilance, and excellent customer service.

This position is ideal for someone with strong interpersonal skills, a professional approach, and the ability to remain calm under pressure while delivering a secure yet welcoming environment.

Key Responsibilities as Security Officer

• Greet and interact with guests in a friendly, professional manner
• Implement Challenge 21 age-verification procedures with attention to detail
• Conduct regular security patrols to deter threats and safeguard the venue
• Provide first aid assistance until medical support arrives if required
• Support safe and efficient evacuations during emergencies
• Identify and respond to guest vulnerabilities with care and discretion
• Escort cashiers to ensure secure transfer of funds
• Carry out random and staff searches as needed
• Monitor CCTV systems, attendance, and compliance data
• Complete accurate reports and paperwork on incidents and procedures
• Participate in briefings and monthly team meetings
• Support management with health and safety procedures, risk assessments, and event security
• Liaise with suppliers and clients to support smooth event operations

Skills & Experience Required

• Minimum 1 year’s experience in a customer-facing role
• Strong communication and interpersonal skills
• Professional, approachable, and attentive to detail
• Sound judgment and ability to remain calm under pressure
• Valid SIA Door Supervisor Level 2 licence
• Valid First Aid at Work certificate
• Flexible to work a variety of shifts, including nights, weekends, and holidays
• Must be 18+ with the right to work in the UK

Shift Pattern & Pay

• Competitive hourly rate (details provided during application)
• Flexible shift work, including evenings and weekends

Perks & Benefits

• 50% off food and beverages in all UK venues
• Extensive rewards platform with discounts on travel, retail, and hospitality
• Company Sick Pay & Pension Scheme
• Life Assurance
• Refer-a-friend incentives
• Financial advice and wellbeing support services
• Virtual GP access
• Cycle to Work scheme
• Season Ticket Loan
• Employee Assistance Programme (24/7 confidential support)
• Regular training and development opportunities

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