About the Company
Located on London’s iconic Regent Street, this brand is renowned for excellence in both retail and Food & Beverage experiences. With a focus on customer care, safety, and operational efficiency, every team member plays a vital role in creating an inviting, secure, and well-maintained environment for staff and visitors alike.
Role Overview
The Security & Facilities Manager ensures the smooth and safe running of the store’s day-to-day operations. Leading a team of security professionals, they safeguard staff, customers, and facilities across retail and Food & Beverage spaces. They act as the central liaison for all maintenance needs, working closely with HQ partners and external vendors. This role is ideal for someone observant, solution-driven, and confident in both leadership and crisis management.
Key Responsibilities as Security & Facilities Manager
- Lead, schedule, and oversee the security team across retail and F&B areas
- Maintain high safety and maintenance standards for all facilities
- Manage vendor relationships for timely and effective repairs
- Create, implement, and review safety, security, and loss prevention protocols
- Conduct regular audits of safety and security procedures
- Partner with management on incident investigations and emergency procedures
- Build and maintain relationships with law enforcement and local authorities
- Oversee crowd management, traffic flow, and conflict de-escalation
- Support store operations with housekeeping and general upkeep when required
- Represent the brand during facility repairs, renovations, or maintenance projects
Skills & Experience Required
- 2–3 years’ experience in security and loss prevention
- 1–3 years in a customer-facing environment (retail/apparel preferred)
- Valid Security Guard Certificate
- Emergency First Aid/CPR certification
- Strong communication and conflict management skills
- Ability to work independently and lead a team effectively
- Physically capable of standing, walking, lifting up to 30 pounds, and completing manual tasks
Professional Characteristics
- Clear and thorough communicator
- Proactive problem-solver
- Observant and detail-oriented
Personal Characteristics
- Calm under pressure
- Intuitive and decisive
- Natural leader with a steady presence
Shift Pattern & Pay
- Full-time role based on Regent Street, London
- Open and flexible availability (including evenings, weekends, holidays, and overnight shifts)
- Competitive salary: £50,000–£60,000 per year
Perks & Benefits
- Opportunity to work with a global retail and F&B brand
- Direct involvement in key security and facilities decisions
- Professional growth in leadership and crisis management
- Supportive and collaborative work environment
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