About Mysoft
Mysoft is a leading Sage technology partner with a mission to empower businesses through smarter ERP solutions. As the UK’s longest-standing Sage X3 partner, Mysoft brings over 450 years of combined expertise to its clients—offering sales, implementation, development, and support services for Sage X3, Sage Intacct, and its own proprietary X3CloudDocs solution.
With a people-first approach and a focus on innovation, Mysoft helps organisations streamline their operations and unlock their full potential.
Role Overview
Mysoft is entering an exciting phase of strategic growth and is now seeking a commercially minded Operations Director to join its senior leadership team. This full-time, permanent role is ideal for an experienced operator who brings a mix of strategic vision, hands-on execution, and a passion for driving operational excellence.
The Operations Director will play a pivotal role in scaling the business sustainably—aligning people, processes, and systems to support long-term success. The ideal candidate will be solution-focused, pragmatic, and comfortable challenging existing practices to enable continuous improvement and smarter ways of working.
Key Responsibilities as Operations Director
- Lead and optimise operational strategy to drive efficient, profitable service delivery
- Act as a senior point of contact for key clients, building strong, trusted relationships
- Oversee successful ERP project execution, governance, and risk management
- Empower the consultancy team to deliver high-quality, commercially viable solutions
- Strengthen the support function by embedding a customer-centric, knowledge-sharing culture
- Improve operational effectiveness through streamlined systems, collaboration, and clear performance metrics
- Inspire, develop, and lead a high-performing team, fostering innovation, accountability, and continuous learning
Skills & Experience Required
- Senior-level experience in operations, programme delivery, or service management within an ERP or enterprise software consultancy (highly desirable)
- Strong understanding of ERP implementation—experience with Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms preferred
- Proven leadership of multi-disciplinary teams, including consultants and project managers
- Solid grasp of project delivery methodologies such as Waterfall, Agile, or hybrid models
- Experience in capacity planning, risk management, and service optimisation
- Excellent communication, negotiation, and stakeholder management skills
- Commercial acumen with a focus on both operational efficiency and customer satisfaction
- Strategic thinker with high emotional intelligence and a collaborative, pragmatic leadership style
- Relevant degree or equivalent experience required
- Certifications such as PRINCE2, PMP, Agile, ITIL, Six Sigma, or ERP product training are a plus
Pay & Contract Details
- Full-time, permanent position
- Competitive salary offered based on experience and qualifications
Perks & Benefits
- Hybrid working model with flexibility and trust
- 25 days holiday per year
- Healthcare Cash Plan
- Employee Assistance Programme (EAP)
- Paid volunteering leave
- Discretionary paid sick leave
- Company pension scheme
- Free on-site parking in Church Crookham (GU52 0RJ)
- Regular company events and all-hands meetings
Location & Work Requirements
- Hybrid role based in Fleet, GU52 0RP
- Candidates must be able to reliably commute or plan to relocate before starting
- Must have the legal right to work in the UK
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