Key Account Manager – Customer Growth (UK) job in UK

Askable is a leading user research and insights platform that helps organizations make confident, customer-led decisions. Working with teams across the UK, Australia, the US, and beyond, Askable connects businesses with real people to gather high-quality insights quickly and ethically. Known for its collaborative culture and innovative approach, Askable empowers teams to design better products, services, and experiences.

Role Overview

As a Key Account Manager – Customer Growth (UK), the successful candidate will be responsible for building strong, long-term relationships with Askable’s key customers while driving retention, expansion, and overall account growth. Acting as a trusted partner, they will help clients maximise the value of Askable’s platform and services by aligning solutions with customer goals.

This role is ideal for a commercially minded relationship manager who enjoys working closely with customers, identifying growth opportunities, and delivering measurable value in a fast-paced SaaS environment.

Key Responsibilities as Key Account Manager – Customer Growth

• Manage and grow a portfolio of key customer accounts across the UK market

• Build trusted, long-term relationships with senior stakeholders and decision-makers

• Identify upsell and cross-sell opportunities to drive customer growth and retention

• Partner with customers to understand their goals and recommend tailored solutions

• Monitor account health, usage, and engagement to reduce churn

• Collaborate closely with sales, product, and customer success teams

• Lead account reviews and strategic planning sessions with customers

• Act as the voice of the customer internally, sharing insights and feedback

Skills & Experience Required

• Proven experience in key account management, customer success, or client growth roles

• Background in SaaS, technology, or subscription-based businesses preferred

• Strong commercial awareness with a track record of driving account growth

• Excellent communication, presentation, and relationship-building skills

• Ability to manage multiple accounts and priorities effectively

• Customer-centric mindset with a proactive, solutions-focused approach

Work Arrangement & Location

• Full-time role

• UK-based position

• Flexible and remote-friendly working options available

Perks & Benefits

• Competitive salary package

• Flexible working arrangements

• Generous leave and wellbeing initiatives

• Ongoing learning and professional development support

• Inclusive, collaborative, and people-first culture

• Opportunity to work with global clients and cross-functional teams

Grow Customer Impact with Askable

Join a company that values curiosity, collaboration, and meaningful customer relationships. At Askable, team members are empowered to make an impact, develop professionally, and contribute to products that help organisations make better decisions.

Apply now to become a Key Account Manager – Customer Growth at Askable and help customers unlock the full potential of their insights.