Customer Support Representative (UK) job in UK

Askable is a leading user research and insights platform that helps organisations make confident, customer-led decisions. Working with teams across the UK, Australia, the US, and beyond, Askable connects businesses with real people to gather meaningful insights quickly and ethically. Known for its collaborative culture and people-first approach, Askable empowers teams to build better products and experiences.

Role Overview

As a Customer Support Representative, the successful candidate will be the first point of contact for Askable’s customers, delivering friendly, timely, and effective support. They will play a vital role in ensuring customers have a smooth and positive experience when using the platform, resolving queries efficiently while building strong relationships.

This role is ideal for someone customer-focused, detail-oriented, and enthusiastic about helping people in a fast-paced, tech-driven environment.

Key Responsibilities as Customer Support Representative

• Respond to customer enquiries via email, chat, and other support channels

• Resolve customer issues promptly while maintaining high satisfaction levels

• Guide customers on how to use Askable’s platform effectively

• Troubleshoot technical or usage-related questions and escalate when needed

• Maintain accurate records of customer interactions and solutions

• Collaborate with product, engineering, and customer success teams

• Identify recurring issues and share feedback to improve processes and products

• Contribute to knowledge bases and support documentation

Skills & Experience Required

• Previous experience in customer support, customer service, or a similar role

• Strong communication skills, both written and verbal

• A calm, empathetic, and solutions-focused approach

• Ability to manage multiple queries and priorities efficiently

• Comfortable working with digital tools and online platforms

• A proactive attitude and willingness to learn

Work Arrangement & Location

• Full-time role

• UK-based position

• Flexible and remote-friendly working options available

Perks & Benefits

• Competitive salary package

• Flexible working arrangements

• Generous leave and wellbeing support

• Learning and development opportunities

• Inclusive, supportive, and collaborative team culture

• Opportunity to grow within a fast-scaling technology company

Support Customers, Make an Impact with Askable

Join a company that values empathy, teamwork, and continuous improvement. At Askable, every team member plays a key role in delivering exceptional customer experiences and shaping products used by organisations worldwide.

Apply now to become a Customer Support Representative at Askable and help customers get the most out of their insights—every single day.