Talos360 is an award-winning talent technology company providing innovative recruitment and HR solutions to organisations across the UK. With a strong focus on people, technology, and customer experience, Talos360 helps businesses attract, engage, and retain top talent. The company is known for its collaborative culture, modern working environment, and commitment to employee growth and success.
Role Overview
As a Customer Support Agent, the successful candidate will play a key role in delivering outstanding support to Talos360’s customers. Acting as a first point of contact, the role involves resolving queries, providing guidance on products and services, and ensuring customers receive a positive and efficient support experience.
This position is ideal for someone who is customer-focused, detail-oriented, and comfortable working in a fast-paced, technology-driven environment.
Key Responsibilities as Customer Support Agent
Handle customer enquiries via phone, email, and digital channels
Provide accurate, timely, and professional support to clients
Troubleshoot issues and guide customers through Talos360 systems
Escalate complex queries to relevant internal teams when required
Maintain accurate records of customer interactions and resolutions
Work collaboratively with colleagues to improve customer experience
Follow company processes, service standards, and data protection guidelines
Skills & Experience Required
Previous experience in customer support, customer service, or helpdesk roles (preferred but not essential)
Strong communication and interpersonal skills
A patient, empathetic, and problem-solving approach
Good IT skills and confidence using digital platforms
Ability to manage multiple tasks and work to deadlines
Reliable, organised, and team-oriented
Shift Pattern & Pay
Competitive salary based on experience
Full-time, permanent position
Monday to Friday working pattern
Office-based or hybrid working options (role dependent)
Perks & Benefits
Generous holiday allowance
Company pension scheme
Ongoing training and development opportunities
Supportive and inclusive team culture
Career progression opportunities within a growing tech company
Employee wellbeing initiatives and engagement programmes
Start Your Career With Talos360
Join a company that values customer care, teamwork, and innovation. Talos360 is committed to diversity, inclusion, and creating a workplace where employees feel supported and empowered to succeed.
Apply now to become a Customer Support Agent at Talos360 and play a vital role in delivering exceptional customer experiences.
