Customer Success Manager job in UK

Talos360 is an award-winning talent technology company delivering innovative HR and recruitment solutions to organisations across the UK. Through its market-leading platforms, Talos360 helps businesses attract, engage, and retain top talent while improving employee experience and performance. Known for its people-first culture, the company values collaboration, innovation, and continuous development.

Role Overview

As a Customer Success Manager, the successful candidate will play a key role in building strong, long-term relationships with clients, ensuring they achieve maximum value from Talos360’s products and services. This role focuses on customer engagement, retention, and satisfaction, acting as a trusted partner throughout the customer lifecycle.

The position is ideal for someone who is customer-focused, proactive, and passionate about delivering exceptional service in a fast-paced SaaS environment.

Key Responsibilities as Customer Success Manager

• Manage and nurture a portfolio of client accounts to drive engagement and retention

• Act as the primary point of contact for customers, building trusted relationships

• Support customer onboarding and ensure smooth adoption of Talos360 solutions

• Identify customer needs and recommend solutions to maximise product value

• Monitor customer satisfaction, usage, and performance metrics

• Resolve customer issues efficiently, escalating when necessary

• Collaborate with internal teams to improve customer experience and outcomes

• Contribute to renewal, retention, and growth strategies

Skills & Experience Required

• Previous experience in customer success, account management, or SaaS support

• Strong communication and relationship-building skills

• Customer-centric mindset with a problem-solving approach

• Ability to manage multiple accounts and priorities effectively

• Confident using CRM systems and digital platforms

• Organised, proactive, and results-driven

Shift Pattern & Pay

• Competitive salary based on experience

• Full-time, permanent position

• Monday to Friday working pattern

• Office-based or hybrid working options (role dependent)

Perks & Benefits

• Generous holiday allowance

• Company pension scheme

• Ongoing training and professional development

• Clear progression opportunities within a growing tech company

• Supportive, inclusive, and award-winning workplace culture

• Employee wellbeing and engagement initiatives

Start Your Career With Talos360

Join a company that values people, innovation, and customer success. Talos360 is committed to diversity, inclusion, and creating an environment where employees can thrive and grow. This is an excellent opportunity to make a meaningful impact while developing a rewarding career in customer success.

Apply now to become a Customer Success Manager at Talos360 and help customers achieve success at every stage of their journey.