Client Services Manager – UK job in UK

Insight Driven Research (IDR) is a global market research and insights company, delivering high-quality data and actionable intelligence to clients across multiple industries. Known for its analytical rigor, client-focused approach, and innovative research solutions, IDR partners with organisations worldwide to support informed decision-making and strategic growth.

Role Overview

As a Client Services Manager – UK, the successful candidate will play a pivotal role in managing client relationships and ensuring the successful delivery of research projects. This role is ideal for a client-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service while driving long-term client satisfaction.

Working closely with internal research, operations, and sales teams, the Client Services Manager will act as a key point of contact for UK-based clients, ensuring projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities as Client Services Manager

• Serve as the primary point of contact for assigned UK clients

• Build and maintain strong, long-term client relationships

• Manage end-to-end research projects from initiation to delivery

• Coordinate with internal teams to ensure timely and accurate project execution

• Understand client objectives and translate them into actionable research plans

• Monitor project performance, budgets, and timelines

• Identify opportunities to upsell or cross-sell IDR services

• Ensure high levels of client satisfaction and service quality

• Prepare reports, presentations, and project updates for clients

Skills & Experience Required

• Bachelor’s degree in Business, Marketing, Social Sciences, or a related field

• Proven experience in client services, account management, or market research

• Strong project management and organisational skills

• Excellent communication and stakeholder management abilities

• Client-centric mindset with strong problem-solving skills

• Ability to manage multiple projects simultaneously

• Proficiency in MS Office and CRM tools

• Experience working with UK clients is highly desirable

Working Pattern & Location

• Full-time position

• UK-focused role

• Hybrid or remote working options may be available, depending on business needs

Perks & Benefits

• Competitive salary package

• Opportunities for professional growth and career progression

• Training and development programmes

• Collaborative and inclusive work culture

• Exposure to global clients and diverse research projects

Build Your Career with IDR

Insight Driven Research offers an exciting opportunity to join a growing global organisation that values expertise, collaboration, and innovation. Employees are encouraged to develop their skills, contribute ideas, and build meaningful careers in market research and client services.

Apply now to join Insight Driven Research as a Client Services Manager and play a key role in delivering impactful insights for clients across the UK.