AI Senior Quality Manager job in UK

TELUS Digital is a global technology company delivering next-generation digital customer experiences and AI-powered solutions. With teams across the world, TELUS Digital combines human expertise with advanced technology to help organizations improve quality, efficiency, and trust in AI systems. The company is known for innovation, collaboration, and a strong commitment to responsible AI development.

Role Overview

The AI Senior Quality Manager plays a critical leadership role in ensuring the highest quality standards across AI data, processes, and outputs. This position is responsible for driving quality strategy, managing cross-functional teams, and continuously improving evaluation frameworks that support large-scale AI initiatives.

This role is ideal for an experienced quality professional with strong analytical skills, a deep understanding of AI workflows, and the ability to lead teams in a fast-paced, technology-driven environment.

Key Responsibilities as AI Senior Quality Manager

• Define, implement, and oversee quality frameworks for AI data and model evaluation

• Lead and mentor quality teams to ensure consistent performance and accuracy

• Monitor quality metrics, identify trends, and drive continuous improvement initiatives

• Collaborate with operations, product, and engineering teams to align quality goals

• Ensure compliance with internal standards, ethical AI practices, and client requirements

• Conduct audits, root-cause analyses, and performance reviews

• Develop documentation, reports, and quality guidelines for stakeholders

• Support scaling of AI programs while maintaining high quality benchmarks

Skills & Experience Required

• Proven experience in quality management, preferably within AI, data, or technology projects

• Strong understanding of AI data annotation, evaluation, or machine learning workflows

• Leadership experience managing teams and driving performance improvements

• Excellent analytical, problem-solving, and decision-making skills

• Ability to work independently while collaborating with global teams

• Strong communication skills and attention to detail

Work Arrangement & Compensation

• Competitive salary based on experience

• Full-time position

• Flexible or hybrid work options (role dependent)

Perks & Benefits

• Opportunities for professional growth and leadership development

• Access to learning programs and upskilling in AI and emerging technologies

• Supportive, inclusive, and collaborative work culture

• Health and wellness benefits

• Company pension or retirement plans (where applicable)

Build the Future of AI With TELUS Digital

TELUS Digital is committed to building responsible, high-quality AI solutions that make a real impact. The company values diversity, innovation, and continuous learning, offering professionals the opportunity to grow while shaping the future of digital intelligence.

Apply now to join TELUS Digital as an AI Senior Quality Manager and play a key role in delivering trusted, high-quality AI solutions at scale.