Customer Service Representative JOB in UK

The organisation is a customer-focused service provider committed to delivering high-quality support and positive experiences at every interaction. Known for professionalism, reliability, and a people-first approach, the company supports customers across multiple channels while fostering a collaborative and inclusive workplace culture.

Role Overview

As a Customer Service Representative, the successful candidate will be the first point of contact for customers, providing friendly, efficient, and solution-focused support. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced service environment.

The position plays a vital role in maintaining customer satisfaction, handling enquiries with care, and ensuring every customer interaction reflects the company’s high standards.

Key Responsibilities as Customer Service Representative

• Respond to customer enquiries via phone, email, and digital channels in a professional manner

• Resolve issues efficiently while maintaining a positive customer experience

• Provide accurate information about products, services, and processes

• Record and update customer information using internal systems

• Escalate complex queries to relevant teams when required

• Meet individual and team performance targets

• Maintain confidentiality and follow company policies at all times

Skills & Experience Required

• Previous experience in customer service or a contact centre environment (preferred but not essential)

• Strong verbal and written communication skills

• A calm, empathetic, and problem-solving mindset

• Ability to manage multiple tasks and work under pressure

• Good IT skills and confidence using computer systems

• Reliable, punctual, and committed to delivering excellent service

Shift Pattern & Pay

• Competitive hourly rate or salary (dependent on experience)

• Full-time and part-time shift options available

• Rotational shifts, including weekends and evenings where required

Perks & Benefits

• Paid holiday entitlement

• Company pension scheme

• Ongoing training and development opportunities

• Supportive and inclusive team environment

• Opportunities for career progression

• Employee wellbeing and support initiatives

Start Your Career in Customer Service

This is an excellent opportunity to join a company that values customer care, teamwork, and professional growth. The organisation is committed to diversity, inclusion, and creating a workplace where every employee feels supported and valued.

Apply now to become a Customer Service Representative and play a key role in delivering service that truly makes a difference.