About ProFM Group
ProFM Group is a leading force in UK facilities management, known for setting new standards across Security, Cleaning, and Security Systems. As the UK’s number one ACS-approved contractor, ProFM combines cutting-edge technology with people-first values to deliver safe, efficient, and secure environments for clients nationwide.
With a strong focus on training, innovation, and career development, ProFM is committed to helping its people thrive. Driven by core virtues—Humility, Passion, and People First—the company continues to raise the bar in service delivery across the sector.
Role Overview: Operations Manager – Security Division
ProFM Group is looking for a dynamic Operations Manager to join its Security Division, covering sites across London and the Home Counties. This is a vital leadership role focused on ensuring smooth day-to-day operations, client satisfaction, and service excellence.
Ideal for someone with security sector experience and a drive for operational success, this role combines team leadership, compliance oversight, and hands-on management in a fast-paced, rewarding environment.
Key Responsibilities as Operations Manager
- Lead day-to-day security operations across multiple contracts
- Conduct regular site visits to ensure contract performance and SLA compliance
- Build and maintain strong client relationships
- Manage project mobilisations, event security, and officer deployment
- Quickly address service issues and implement improvement strategies
- Coordinate closely with HR to recruit and retain team members
- Ensure full adherence to all company and client policies and procedures
- Manage officer schedules using workforce management systems
- Carry out in-hours and out-of-hours site visits to support security teams
- Provide health & safety insights to senior leadership and ensure legal compliance
- Represent the ProFM brand with professionalism and integrity
Skills & Experience Required
- Valid Front-line SIA Licence (required)
- 3+ years of experience in the security industry (preferred)
- Strong leadership and organisational skills
- Excellent verbal and written communication abilities
- Confident using IT systems and scheduling tools
- Ability to build rapport with both clients and team members
- A flexible, hands-on approach to working hours and responsibilities
- High levels of professionalism and time management
- Valid UK Driving Licence (required)
- Self-motivated and capable of working independently
Shift Pattern & Pay
- £30,000 – £35,000 per year
- Full-time, permanent role
- Core hours: Monday to Friday, 09:00 – 17:30
- Flexibility required for evenings, weekends, and events
Perks & Benefits
- Company pension scheme
- Cycle to work programme
- Employee and retail discounts
- Free and on-site parking
- Supportive company culture
- Access to training and development
- Reward and Recognition programme
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