Product Service Manager Job in UK

About the FCA

The Financial Conduct Authority (FCA) regulates the conduct of over 45,000 financial firms in the UK, working to ensure that markets are honest, fair, and effective. We use data-driven innovation to prevent harm and protect consumers—making a real impact on the financial system and society.

Role Overview

We’re seeking a Product Service Manager to join our Security Product Group within the Technology Resilience team. You’ll take full ownership of cyber security services across the FCA, ensuring they run reliably, securely, and at the highest standard. From overseeing third-party vendors to responding to incidents, you’ll play a vital role in safeguarding our digital infrastructure.

This is a unique opportunity to shape and lead critical services at the heart of financial regulation in the UK.

Key Responsibilities

• Ensure smooth delivery and performance of enterprise-wide cyber security services
• Manage relationships with external security providers to meet SLAs
• Lead continuous service improvement initiatives using Agile and DevOps practices
• Maintain comprehensive documentation of security components and procedures
• Coordinate responses to incidents and operational risks
• Monitor and manage cyber security service risks proactively
• Collaborate with internal teams, stakeholders, and external partners to ensure service alignment
• Support development and refinement of IT service frameworks and operations

What We’re Looking For

Minimum Requirements

• Experience in service integration and management within complex, multi-vendor environments
• Familiarity with managing third-party suppliers against contract frameworks
• Exposure to Project Management and Agile/DevOps methodologies

Essential Skills

• Strong data-driven approach to service quality improvement
• Excellent communication and stakeholder management abilities
• Proven experience managing confidential services in secure environments
• Deep understanding of SIAM frameworks and ITIL V3 (ideally Intermediate or Expert certified)
• Experience working across both live and development service lifecycles
• Strong problem-solving skills, particularly in critical service situations
• Solid grasp of risk management principles, including Management of Risk (MoR)

Why Join the FCA?

• Impactful Work: Shape services that support financial fairness and security in the UK
• Autonomy & Trust: Work in empowered teams with minimal micromanagement
• Inclusive Culture: We value diverse perspectives, collaboration, and continuous learning
• Work-Life Balance: We believe in efficient, smart working—not long hours

Benefits

• 25 days annual leave (plus bank holidays)
• Hybrid working (up to 60% from home)
• Private healthcare with Bupa
• Generous non-contributory pension (up to 12%)
• Life assurance (8x salary) and income protection
• Tailored benefits through our flexible scheme
• Employee resource groups and inclusive work culture

Important Details

• Application Deadline: 21st July (submit by 11:59pm on 20th July)
• Interview Period: Week commencing 28th July
• Security Check (SC) Clearance required
• Grade: Senior Associate – Regulatory

Accessibility & Support

We are proud to be a Disability Confident Employer. If you have a condition or disability and need adjustments to the application process, please contact our recruitment team. We’re here to support your success.

Ready to Apply?

To apply, please visit our FCA Careers Portal
Applications via email will not be accepted.

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